Role: Business Analyst

Job Summary

The Business Analyst I consults with users to carry out business process assessments in an effort to align business initiatives with information technology solutions. The Business Analyst I will work in the areas of requirements definition, business process analysis and design, functional design, configuration, implementation, testing, training and documentation to deliver solutions to the UBC community. Majority of work will be performed in a formal project team. The Business Analyst I will progressively receive more complex assignments as he/she develops his/her skills in business analysis.

Work Performed

Specific Duties

• Project assignment will range from smaller less complex project tasks to which the Business Analyst I is the only business analyst to larger, more complex project tasks to which the Business Analyst I typically works alongside more experienced business analysts.
• Performs requirements gathering, documenting requirements, and generating estimation for projects.
• Acquire working knowledge of the university’s technical and business environment
• Build and maintain good working relationships with project teams, colleagues, and client stakeholders.
• Collaborates with technical data conversion, reporting and integration teams to provide functional information
• Conducts feasibility studies and drafts proposals for evaluation by appropriate users and managers.
• Leads short and long-term planning sessions to implement integrated business process improvements.
• Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
• Prepares functional, system/configuration specifications.
• Performs end-to-end business process analysis and design
• Supports technical data conversion, reporting and integration teams in the understanding of functional requirements, data and providing, as required, data mapping, crosswalks, conversion logic, reporting specifications
• Procures technical assistance to help in problem resolution.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Performs other related duties as required.
• Understands key technical environments to effectively identify integration, security, scalability and performance requirements
• Ability to write test plans and test cases as needed
• Participate in verification of features as required
• Assists with onboarding and transitioning of services

Core Duties:

• Consults with users to utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities.
• Documents business requirements and the definition of business rules.
• Prepares functional, system and program specifications.
• Develops test cases and validates test results during user acceptance Typically performs functional testing.
• Investigates, resolves and/or escalates application related problems.
• Provides input to project status reports.
• Participates in the assessment of new technology to support business goals.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Performs other related duties as required.

Preferred Qualifications

Professional development in business analysis and related disciplines is an asset.

Experience in at least one of the following is an asset: IT, service/help desk, project management, higher education.

Ability to effectively facilitate groups to achieve appropriate outcome.

Knowledge of project management, quality assurance, change management disciplines and best practices; and development methodologies.

Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.

Experience in producing business analysis deliverables such as: BRDs, use cases, user scenarios, user stories, BPMs.

Knowledge of business process mapping and improvement/re-engineering

Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment

Excellent interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.

Collaboration – Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular. Ensures that the limited time available for collaboration adds significant customer value and business results.

Communication for Results – Converses with, and writes to, peers in ways that support transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.

Problem Solving – Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

Analytical Thinking – Collates and reports information. Identifies trends and exceptions. Investigates to define problems more accurately. Sorts information in order of importance. Identifies relationships and linkages between components. Identifies variable potential causes and effects. Solicits guidance to define criteria and assign values of importance and urgency. Escalates issues of an exceptional nature.

Business Process Knowledge – Defines routine, integrated processes. Documents processes using basic formal process charting techniques. Applies process definitions and flows to work performed. Identifies process bottlenecks and contributes suggestions for process improvement.

Initiative – Volunteers to undertake tasks that stretch his or her capability. Identifies who can provide support and procures their input. Identifies problems and acts to prevent and solve them.